Request care
Call AthenaCare or begin the online request. Share basic contact information, location, and the type of help you are seeking.
How it works
A straightforward path to the right next step.
The process is designed to gather only the basic information needed to begin, then confirm details directly with the care team.
Speak with our team
A team member reviews the request, asks any necessary questions, and explains what information is needed next.
Confirm the care option
AthenaCare confirms whether the requested visit type is appropriate, currently offered, and available in the patient’s location.
Plan the next step
If the request can move forward, the team explains scheduling, preparation, and what to expect.
Prepare for the call
Keep the first request simple.
Do not send detailed medical records, Social Security numbers, health-plan member IDs, or other sensitive information through a standard website message.
- Patient and requester contact information
- Requester's relationship to the patient
- City or ZIP code
- Preferred contact method and timing
- A short, general reason for the request